Note: If you find a post informative, please mark it so using the arrow to the left. That address book that is being downloaded is generated once a day,īut running update-csaddressbook from a management shell will force this process to occur - if it were down to the address book though then it'd be affected everyone. In answer to your question though, deleting the local SIP profile will force the client to download the address book again at a random point between 0-60 minutes (unless otherwise forced). To clarify, they search for 'David Smith' and get a result come back for 'Mike Jones' but with David Smiths email addresses etc. A faster method might be to completely disable Outlook integration in the Lync client options, then once again delete If this is only happening for one user then I highly doubt there's anything wrong with the Address Book.ĭo they experience this if they sign in on a different client / device? If not, go ahead and remove the local SIP profile for the user on their own client and see if that makes a difference.įailing that, check the users outlook contacts to see if they've duplicated information across multiple personal contacts or something. Re-added them as contacts, checked again the contact cards in Outlook and everything was good.Īt least the whole thing is solved.yet I can't help but wonder how in the hell did that ever happen!! Talked to my sysadmin about it, and his look of "WTF?" was priceless haha Once I searched and found those threeĬontacts, the name and everything else was OK. Had to close down SfB, open Outlook, delete the contacts from there, then close Outlook and reopen SfB. Tried to delete the contacts from SfB but a single one got deleted, and the others didn't want to delete themselves. (from a specific contact, let's call her Jane Doe), all of their email addresses and SIP addresses were everywhere (so, Contact A had Contact B & C's email address, Contact B had Contact A & C's address, etc.), and the phone number for everyone was All of the three contacts had the same first and last name Here's what I found: He had three specific contacts that some of their data (email address, SIP address, phone, first & last name) got all mixed up (for some reason I still haven't figured yet). Tried what you said, none of it worked.Īfter I looked deeper into the issue, and having some extra screenshots provided by the user, it turns out the problem was with the contact cards created by SfB and sync'd with Outlook.
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